Refund & Cancellation Policy

1. Free Basic Business Listings

Basic business registration and listing in the Korba Diary directory is 100% Free Forever. There are no registration fees, monthly listing dues, or hidden charges. Consequently, no refund claims apply to basic free directory listings.

2. Paid Banner Advertising Campaigns

For merchants, brands, and contractors booking paid promotional placements (such as Header Carousels, Sticky Sidebar Skyscraper ads, or Footer Billboards):

• Cancellation Before Campaign Launch: If you request cancellation at least 48 hours prior to the scheduled campaign start date, you are eligible for a 100% full refund (minus any third-party payment gateway transaction fees if applicable).
• Cancellation Within 7 Days of Launch: If an advertising campaign is cancelled within the first 7 days of going live, a pro-rata refund will be issued for the remaining unused days of the campaign cycle.
• After 7 Days: Due to inventory reservation where other advertisers are turned away, campaigns running beyond 7 days are non-refundable; however, creative graphics or destination URLs may be updated at any time free of charge.

3. Paid Business Verification Badge

In the rare event that an application for a verified profile badge is rejected by our compliance desk due to failure to meet directory documentation standards (such as unverified physical shop presence or invalid licensing), any verification review fee collected will be refunded in full within 5 business days.

4. Technical Downtime Guarantee

If your active paid banner ad cannot be displayed due to server maintenance or unscheduled technical downtime exceeding 12 continuous hours, Korba Diary will automatically extend your active campaign duration by double the downtime duration at no extra cost.

5. Refund Processing Timelines

Approved refunds are processed to the merchant's original mode of payment (UPI, Bank NEFT/RTGS, or Debit/Credit Card) within 5 to 7 working days from the formal approval of the cancellation request.

6. How to Request a Refund

To request a refund or raise a billing dispute, contact our billing desk directly with your business name and transaction details: