Privacy Policy of CG Diary

1. Scope & Legal Foundation

This Privacy Policy applies to all services, websites, sub-domains, and mobile applications operated under CG Diary (by Yash Infinity, Korba, Chhattisgarh). By using our platform, you explicitly consent to the collection, storage, and processing of your information as outlined herein.

2. Categories of Information Collected

We collect information strictly necessary to provide discovery and directory services:

• Public Merchant / Business Data: Business name, shop address, GPS coordinates, category, service details, operating timings, public contact numbers, WhatsApp numbers, logos, storefront photos, and social links deliberately submitted for public discovery. All information submitted as a business listing is considered public record intended for consumer discovery.
• User Enquiries & Customer Leads: When you submit a requirement form, call back request, or enquiry message, we collect your name, phone number, and message to route the lead directly to the requested business.
• Technical & Analytical Information: IP address, device type, operating system, browser version, and aggregated usage metrics to protect server security, prevent malicious spam, and optimize application speed.

3. Usage & Sharing of Data

Data collected is used exclusively for:

• Facilitating discovery and communication between consumers and verified vendors in Korba.
• Verifying physical shop presence and processing advertising banners.
• Preventing fraud, directory manipulation, and spam.
• No Telemarketing Sale: We strictly do NOT sell, trade, or rent personal consumer telephone numbers or emails to unauthorized third-party mass marketing agencies.
• Legal Disclosures: CG Diary reserves the right to disclose relevant user or business data if strictly required by Indian law enforcement, court order, or authorized government agencies.

4. Third-Party Links & External Services

CG Diary contains direct links to third-party services including WhatsApp, Google Maps, YouTube, phone dialers, and external merchant websites:

• Once you click on any third-party link or initiate an external call or chat, you leave the CG Diary platform.
• CG Diary exercises zero control over the privacy policies, data security, end-to-end encryption, or conduct of external platforms. CG Diary accepts no responsibility or legal liability for any third-party website, chat, or service.

5. Cookies & App Cache

We utilize essential session cookies and local storage to remember your locality preferences, maintain session integrity, and cache static assets for smooth performance. You can disable cookies in your browser; however, some localized personalization features may operate with reduced functionality.

6. Updates & Listing Correction Policy

Business owners are entitled to request corrections, phone number updates, or removal of their verified profile at any time by contacting our support desk. Requests with valid identity verification are executed within standard business turnaround timelines (24-48 working hours).

7. Data Protection & Security Disclaimer

While CG Diary employs robust firewalls, SSL encryption, and technical safeguards, no digital system or internet transmission is 100% immune from sophisticated cyber-threats, unauthorized hacking, or force majeure events. Users acknowledge that data transmission is undertaken at their own discretion.

8. Grievance Officer & Legal Notices

In accordance with the Information Technology Act, 2000 and rules made thereunder, any formal data privacy inquiry, grievance, or legal communication must be addressed to: